Politique d’expédition

Thank you for visiting and shopping at [Your Store Name]. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

  • Please note: High-volume periods or holidays may cause slight delays in processing.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping [7 – 15 business days] [$5 / Free over $50]
Express Shipping [3 – 7 business days] [$25.99]

Delivery delays can occasionally occur due to unforeseen courier issues or customs processing.

3. International Shipping

We offer international shipping worldwide.

  • Tracked Delivery: All international orders include end-to-end tracking.

  • Estimated Delivery Window: Most international orders arrive within [7–20 business days], depending on destination customs clearance.

4. Customs, Duties, and Taxes

  • No Hidden Fees: We ship all orders on a DDP (Delivery Duty Paid) basis.
  • All applicable import duties, sales taxes, and customs clearance fees are fully prepaid by Sofila. You will NOT be charged any extra customs fees upon delivery.

5. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [48 hours] for the tracking information to become available.

 

If you haven't received your order within [7] days of receiving your shipping confirmation email, please contact us at [sofilajewelry@outlook.com] with your name and order number, and we will look into it for you.

 

6. Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the buyer. If a package is returned due to an incorrect address, shipping fees to resend the package will apply.

7. Contact Us

If you have any further questions, please don't hesitate to contact us:

  • Email: [sofilajewelry@outlook.com]

  • Customer Support Hours: [Every day, 9:00 AM - 6:00 PM EST]